FAQ's

Where do you ship from?
We ship from our partnered warehouses and factories located in the United States, Europe, and Asia. Please note that if you order multiple items, they may be shipped separately as different factories specialize in various products.

How long will it take for my items to arrive?
Shipping times vary based on product demand, shipping location, and the method you choose. For more detailed information, please check our Shipping Policy.

How long will it take to receive a tracking number?
You will typically receive a tracking number within 1-3 business days after placing your order.

Where is your company located?
Gym Jive is based in London, UK.

Which currency will I be charged in?
All orders are processed in USD. While the cart may display several currencies, checkout is completed in USD at the current exchange rate.

Will I receive a confirmation number when I place my order?
Yes, you will receive an order confirmation number via email after placing your order. If you don’t receive one within 24 hours, please contact us at contact@gymjive.com.

Can I cancel or change my order?
If you wish to cancel your order, please contact us within 24 hours of placing it. Once your order is being prepared for shipment, we cannot make any changes.

Who can I contact if I have a problem with my order?
If you have any issues with your order, feel free to contact us at contact@gymjive.com, and we will be happy to assist you.

Is checkout on this site safe and secure?
Yes, all purchases made on Gym Jive are safe and secure. We use the latest encryption technologies to ensure your personal and payment information is protected.

Will my email or information be sold to third parties?
Absolutely not. We do not sell or share our customers' information. Your email is only used for order follow-ups and to send newsletters and promotional offers.

Will I have to pay customs fees?
In most cases, customs fees do not apply. However, this depends on your location and the size of your order. Please check with your local customs office for more information.

 

Product & Sizing FAQs

  1. How do I choose the right size?
    We provide a detailed size chart on each product page to help you find the perfect fit. If you're unsure, feel free to reach out to our support team for assistance.
  2. Are your leggings squat-proof?
    Yes! Our leggings are designed with high-quality, non-transparent fabric to ensure maximum coverage and flexibility during workouts.
  3. Are your products suitable for high-impact workouts?
    Absolutely! Our activewear is crafted for durability, comfort, and high performance, making it perfect for gym workouts, running, yoga, and more.
  4. Do you offer maternity-friendly activewear?
    Yes! Some of our collections include maternity-friendly leggings and tops designed for comfort and flexibility.
  5. How should I care for my Gym Jive activewear?
    We recommend washing in cold water on a gentle cycle and air-drying to maintain fabric quality and durability. Avoid fabric softeners and bleach.

Orders & Shipping FAQs

  1. Do you offer express shipping?
    Yes, we offer express shipping options at checkout for faster delivery.
  2. Do you ship internationally?
    Yes, we ship worldwide! Shipping rates and delivery times may vary depending on your location.
  3. Can I change my shipping address after placing an order?
    If your order has not been processed yet, we can update your shipping details. Contact us within 12 hours of placing your order for modifications.
  4. What happens if my package is lost or delayed?
    If your package is delayed, please check the tracking information. If lost, contact us, and we’ll assist you in resolving the issue.

Returns & Exchanges FAQs

  1. What is your return policy?
    We offer hassle-free returns within 30 days of receiving your order. Items must be unworn, unwashed, and in original packaging.
  2. Can I exchange my item for a different size or color?
    Yes! If the item is in stock, we’ll be happy to process an exchange. Contact our support team for assistance.
  3. How long does it take to process a refund?
    Once we receive your return, refunds are typically processed within 5-7 business days.

Payment & Discounts FAQs

  1. What payment methods do you accept?
    We accept major credit cards, PayPal, Apple Pay, and Google Pay.
  2. Do you offer any discounts or promo codes?
    Yes! Sign up for our newsletter or follow us on social media for exclusive discounts and promotions.
  3. Do you offer gift cards?
    Yes, we offer digital gift cards that make a great gift for fitness enthusiasts.

Sustainability & Ethical Production FAQs

  1. Are your products made from sustainable materials?
    Yes! We use eco-friendly fabrics in many of our collections to support sustainability and reduce our carbon footprint.
  2. Is Gym Jive committed to ethical manufacturing?
    Absolutely. Our products are manufactured in ethical facilities that ensure fair wages and safe working conditions.

 

Contact Us

For any questions or further information regarding shipping and delivery, feel free to reach out:

·         Email: contact@gymjive.com

·         Website: www.GymJive.com

We are here to help and ensure your Gym Jive experience is smooth and hassle-free!